Qlumy is a parent-managed monthly access service. No deposit. Licensed access only.
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Support

Qlumy Support

Use support for account access, billing, Qlumy Access License questions, parent controls, demo issues, voice connection issues, privacy/data requests, cancellation help, and technical issues.

Qlumy does not accept customer-uploaded character images, does not create custom avatars from customer images, and does not modify, clone, redesign, or generate customer-owned characters. A Qlumy subscription provides licensed access to the Qlumy service only.

Support categories

  • Account access
  • Subscription or billing
  • Qlumy Access License
  • Parent controls
  • Demo issue
  • Voice connection issue
  • Privacy or data request
  • Cancellation help
  • Technical issue

Support does not include

Support does not include legal advice, medical advice, therapy, emergency assistance, device repair, internet service troubleshooting, custom software development, custom character design, character modification, custom animation, custom voice development, business consulting, or guaranteed response times unless separately agreed in writing.

Privacy requests

For privacy requests, data deletion, memory disablement, account closure, or parent data review, contact privacy@qlumy.com. General support requests may be sent to support@qlumy.com.

Sensitive information warning

Please do not send passwords, payment card numbers, full birthdays, home addresses, school names, phone numbers, medical records, legal documents, government ID numbers, or private family information through support unless specifically approved and necessary.